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A. Identity of the Responsible.
IMPULSORA INSER REGIO INMUEBLES, S.A. de C.V. and its affiliates and subsidiaries (hereinafter Hotel Santa Rosa Suites), located in Escobedo 930 sur, col. Centro, Monterrey, Nuevo León, ZC 64000, is a company committed to the protection of your privacy. Our Data Protection Responsible is the Department of Personal Data and is located in the same address, you can contact us at firstname.lastname@example.org
This Privacy Notice corresponds to our website www.hotelsantarosasuites.com
B. Personal Data.
For the purposes mentioned in the present Privacy Notice, Hotel Santa Rosa Suites will be able to collect your personal data in different ways: when the information is directly given by you; when you visit the websites of Hotel Santa Rosa Suites; when you use the services offered by Hotel Santa Rosa Suites online through the data you authorize Hotel Santa Rosa Suites to take from your social networks (Facebook, Twitter, LinkedIn, Google, etc.) or by connecting to the WiFi network that Hotel Santa Rosa Suites offers you; and when we get information through other different ways ad that are allowed by the applicable laws.
The personal data collected through the previously mentioned ways is:
1. ID information: name(s), last name(s), address, landline phone, cell phone and/or work phone, civil status, signature, email, gender, age, birthdate, user name and password.
2. Financial data: cardholder’s name, credit card number, expiration date (in case of online transactions).
3. Billing data: name or legal entity, RFC (tax identification number), business address.
4. Preferences: related to the room, required services and/or traveling reasons and preferences.
C. Sensitive Personal Data.
Sensitive personal data consists of personal data that affects its owner’s most intimate circle, or which improper use can lead to discrimination or involves serious risk. In particular, the information that can reveal aspects like racial or ethnic background, present and future health, genetic information, religious, philosophical and moral beliefs, union affiliations, political opinions, sexual preferences. In case of staying in our hotels, the sensitive personal data we’ll request will be related to health or disabilities and will be used to offer a better service and satisfy your specific needs.
D. Purpose and Use of the Personal Information.
Purposes that lead to the legal relationship and that are necessary to deliver the service:
1. The personal data you give us will be used by Hotel Santa Rosa Suites to deliver the services you request or that are part of any program which you have sign up to or a purchase you’ve made: reservations, purchase of vacation packages, vacation club membership, affiliation to our loyalty programs, affiliation to our referral programs, organization of events and social meetings, purchase of products and/or tourist services.
2. Hotel Santa Rosa Suites can use the personal information you give us to offer a better service and, in its case, identify your preferences during your stay and make it more pleasant.
Purposes that don’t lead to the legal relationship and are not necessary to deliver the service:
1. We can use the information to offer you promotions and tourist and commercial products, send promotions, special services, newsletters, surveys, raffles and other online contests.
E. Limitation to the Use or Disclosure of Personal Data.
At any moment you can refuse the use of the personal data for purposes that don’t lead to a legal relationship or aren’t necessary for the service, which can be requested at email@example.com, mentioning the email(s) and/or phone number(s); you can revoke your consent in the terms mentioned in part F.
F. Exercise of the Rights to Access, Rectify, Cancel and Oppose.
The access, rectification, cancellation and opposition in regards of the information you give us, as mentioned in the Federal Law on Protection of Personal Data Held by Private Parties, or the revocation of the consent you’ve given us can be made via written request at the General Management Department in the following address: Escobedo 930 sur. Col. Centro, Monterrey, N.L. ZC 64000, from 9:00 to 14:00 hours, Monday to Friday or at the mail firstname.lastname@example.org
This request should include, at least, the following: (i) name of the Personal Data owner; (ii) email to receive notifications; (iii) documents that confirm your identity or the legal representation of the owner; (iv) clear and precise description of the personal data of which you want to exercise your right and the right. (v) Any other element or document that eases the location of the personal data. In case the request does not include any of the previously mentioned elements, the Personal Data Department can require you, within the 5 days that follow the reception of the request, the elements or necessary documents. You’ll have 10 days to answer the request, in case of not answering within that term, the initial request will be dismissed.
The term of attention will be of up to 20 days, counting from the date your request is received to communicate the adopted determination, with the purpose of making it valid, in case of resulting applicable, within the next 15 days after giving an answer. With the purpose of protecting your confidentiality, the hotel will send the answer to the email you’ve given for such purposes and will keep it at the requester’s disposal in the previously mentioned address.
G. Control and Security of Personal Data.
Hotel Santa Rosa Suites agrees to take necessary precautions to protect the data it has collected, utilizing security technologies and procedures to restrict access, use, or disclosure of personal data without consent. For example, the personal data you provide will be stored on computer servers in secure data centers with restricted access. For online transactions, Hotel Santa Rosa Suites also uses security technologies to protect data that is transmitted electronically, such as the use of a secure server on the Secure Socket Layer (SSL).
However, no security system or data transmission devices over which Hotel Santa Rosa Suites does not retain absolute control or is dependent on the Internet can be guaranteed to be totally secure.
H. Electronic Media and Cookies.
In the event that you visit any of our websites, cookies will be generated and stored on your computer in order to provide you with a better experience. Cookies are small pieces of information that are transferred to your browsers by websites.
Hotel Santa Rosa Suites only transfers personal data in the cases established in the article 37 of the Federal Law on Protection of Personal Data Held by Private Parties.
J. Changes to This Privacy Notice
Hotel Santa Rosa Suites may update this privacy notice at any time. In the event that substantial changes are made to our notice, we will notify you via the websites listed in subsection A of this Privacy Notice. We also recommend that you visit this statement periodically in order to be aware of any updates.
I agree and accept the terms of Privacy Notice, and otherwise I will get in contact with Hotel Santa Rosa Suites as indicated in the subsections E and F of this Privacy Notice. In case of any grievance or complaint about the treatment of your personal data, you can contact the Nacional Institute for Transparency, Access to Information and Data Protection.
Date of last update: August 15, 2019.